1. Introduction
This Privacy Policy explains how Heritage Summit Roofing collects, uses, discloses, and protects personal information in connection with our roofing-related services, website, communications, estimates, inspections, repairs, installations, maintenance, customer support, and related business operations. This Privacy Policy is intended for individuals in the United States, including prospective customers, customers, property owners, tenants, visitors to our website, vendors, and other individuals who interact with us.
By contacting us, requesting an estimate, using our website, scheduling services, signing a proposal or agreement, or otherwise providing information to us, you acknowledge that you have read this Privacy Policy. This Policy does not create contractual rights beyond those required by applicable law, and it may be updated as our services, legal obligations, or business practices change.
For questions about this Privacy Policy or our privacy practices, you may contact us at hello@heritagesummitroofing.com or by mail at 1720 Commerce Street, Dallas, TX 75201, US.
2. Information We Collect
We collect personal information that you provide directly, information created through your interactions with us, and information collected automatically through our website and digital tools. The categories of personal information we may collect include identifiers such as name, mailing address, service address, email address, telephone number, and signature; contact and account information related to inquiries, estimates, scheduling, invoices, payments, and customer service; property information such as roof type, building condition, photographs, measurements, inspection notes, project details, insurance-related documents you choose to provide, and access instructions; commercial information such as services requested, estimates, contracts, purchases, warranties, payment status, and customer preferences; internet or network activity information such as IP address, browser type, device identifiers, pages viewed, referring pages, and general usage data; geolocation information such as approximate location from IP address or service-location information you provide for an inspection or project; audio, electronic, or visual information such as voicemail messages, call recordings where permitted and disclosed, photographs, videos, or images of property conditions; and professional or business contact information when interacting with contractors, suppliers, insurance adjusters, real estate professionals, or other business partners.
We may also collect payment-related information when you pay for services. Payment card or bank information may be processed by a third-party payment processor, and we typically do not store full payment card numbers. If you communicate with us by email, text message, telephone, web form, social media, or other channels, we collect the contents of those communications and associated metadata.
3. Sources of Personal Information
We collect personal information from several sources. We collect information directly from you when you submit a web form, call or email us, request an estimate, schedule an inspection, sign a proposal, make a payment, or otherwise communicate with us. We collect information from our personnel and service providers when they prepare estimates, take project notes, document property conditions, manage scheduling, or perform work. We may collect information from third parties such as referral partners, property managers, real estate professionals, insurance representatives, lead-generation providers, advertising networks, analytics providers, public records, business directories, and social media platforms.
We may also collect information automatically when you use our website. This can include cookies, pixels, tags, log files, and similar technologies that help us operate the website, understand usage, improve performance, measure marketing effectiveness, and detect security issues. For more detail about these technologies, see the section below titled Cookies, Analytics, and Online Advertising.
4. How We Use Personal Information
We use personal information for business and commercial purposes related to providing and improving our services. These purposes include responding to inquiries; providing estimates, inspections, repairs, installations, maintenance, and related roofing services; scheduling appointments; communicating about projects; preparing proposals, contracts, invoices, and warranties; processing payments; documenting property conditions and completed work; coordinating with suppliers, subcontractors, inspectors, insurance representatives, or other parties involved in a project; providing customer support; managing accounts and business records; and fulfilling legal, tax, accounting, insurance, and compliance obligations.
We also use personal information to operate, secure, and improve our website and business systems; troubleshoot technical issues; prevent fraud, unauthorized activity, or misuse; analyze customer needs and service trends; measure advertising and marketing performance; send administrative messages; send promotional communications where permitted by law; evaluate and improve our services, training, quality control, and customer experience; protect our rights, property, safety, and the rights, property, and safety of others; and enforce agreements or resolve disputes.
We do not use personal information for purposes that are materially different from, unrelated to, or incompatible with the purposes described in this Privacy Policy without providing any notice required by applicable law.
5. Cookies, Analytics, and Online Advertising
Our website may use cookies and similar technologies to collect information about your device and how you interact with our website. Cookies are small files stored on your device that help websites function and remember certain information. We may use necessary cookies to enable core website functionality, performance and analytics cookies to understand website traffic and improve our pages, functionality cookies to remember preferences, and advertising or measurement cookies to evaluate marketing campaigns or deliver more relevant advertising.
Analytics providers may collect information such as your IP address, device type, browser, pages visited, time spent on pages, referring website, and interactions with website features. Advertising partners may use cookies, pixels, or similar technologies to help measure conversions, limit repeated ads, or show advertising based on visits to our website or similar online activity. Depending on applicable law and the technology used, some of these activities may be considered targeted advertising, sharing, or a sale of personal information under certain U.S. state privacy laws, even when we do not receive money in exchange for the information.
You can adjust cookie preferences through your browser settings, including blocking or deleting cookies. Some browsers or devices may allow you to send opt-out preference signals such as Global Privacy Control. If required by applicable law, we will process recognized opt-out preference signals in a manner consistent with that law. Blocking cookies may affect website functionality or limit certain features.
6. How We Disclose Personal Information
We may disclose personal information to service providers, contractors, and vendors that help us operate our business, including website hosting providers, customer relationship management platforms, scheduling tools, payment processors, email and communications providers, analytics providers, marketing vendors, accounting and bookkeeping providers, insurers, legal advisors, and information technology providers. These parties may use personal information to provide services to us and as otherwise permitted by law and their agreements with us.
We may disclose personal information to subcontractors, suppliers, inspectors, consultants, insurance representatives, property managers, or other parties involved in evaluating, coordinating, or completing a roofing project. We may disclose information when you direct us to do so, when it is necessary to complete a transaction or service you requested, or when you interact with third-party services through our website or communications.
We may also disclose personal information to comply with law, legal process, governmental requests, subpoenas, court orders, inspections, or regulatory obligations; to protect our rights, safety, property, customers, employees, and others; to investigate fraud, security incidents, or policy violations; to enforce agreements; to collect amounts owed; or in connection with a business transaction such as a merger, financing, reorganization, sale of assets, acquisition, bankruptcy, or similar event.
We do not knowingly sell personal information in the traditional sense of exchanging it for money. However, as noted above, certain online advertising or analytics activities may be considered a sale, sharing, or targeted advertising under some U.S. state privacy laws.
7. Retention of Personal Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, complying with legal and accounting obligations, resolving disputes, enforcing agreements, supporting warranties, managing insurance or construction-related documentation, and protecting against fraud or legal claims. Retention periods may vary depending on the type of information, the nature of the relationship, the type of roofing project, warranty periods, applicable statutes of limitation, tax and accounting requirements, insurance needs, and legal obligations.
When personal information is no longer needed, we may delete it, de-identify it, aggregate it, or retain it in archived form as permitted by law. De-identified or aggregated information may be used for lawful business purposes and will not be used to identify you where we maintain it in de-identified or aggregated form.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards may include access controls, secure storage practices, vendor management, employee training, and other measures appropriate to the nature of the information and our business operations.
No method of transmission or storage is completely secure. We cannot guarantee that personal information will be protected against all possible security risks. You are responsible for using secure devices and networks when communicating with us and for promptly notifying us if you believe your interaction with us or information provided to us may have been compromised.
9. Your Privacy Rights and Choices
Depending on where you live, you may have certain privacy rights under U.S. state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, commonly referred to as the CCPA, and similar laws in other states. These rights may include the right to know or confirm whether we process your personal information; the right to access personal information; the right to request deletion; the right to request correction of inaccurate information; the right to receive a portable copy of certain information; the right to opt out of the sale or sharing of personal information or targeted advertising; the right to limit the use or disclosure of sensitive personal information where applicable; and the right not to be discriminated against for exercising privacy rights.
To submit a privacy request, contact us at hello@heritagesummitroofing.com. We may need to verify your identity before fulfilling a request, which may require you to provide information such as your name, contact information, service address, or details about your past interactions with us. If you use an authorized agent, we may require proof of authorization and may ask you to verify your identity directly with us, unless prohibited by applicable law.
Some rights are subject to exceptions. For example, we may retain information needed to complete a transaction, provide services, maintain warranty and business records, comply with law, detect security incidents, protect against fraud, exercise free speech or legal rights, or use information internally in a lawful manner compatible with the context in which it was provided.
10. California and Other U.S. State Privacy Disclosures
If you are a California resident, the CCPA may require additional disclosures about our collection, use, and disclosure of personal information. During the preceding twelve months, we may have collected the categories of personal information described in this Policy, including identifiers, commercial information, internet or network activity information, geolocation information, audio or visual information, professional or business information, and inferences drawn from these categories. We collect this information from the sources described above and use it for the business and commercial purposes described above.
We may disclose these categories of personal information to the categories of recipients described in this Policy, including service providers, contractors, vendors, subcontractors, suppliers, professional advisors, payment processors, analytics and advertising partners, government or legal authorities when required, and parties involved in business transactions. We do not knowingly sell or share personal information of individuals under sixteen years of age. We do not use sensitive personal information for purposes that require a right to limit under the CCPA unless we provide the required notice and choice.
Residents of other states with privacy laws may have similar rights, subject to applicable eligibility requirements, scope limitations, verification procedures, and exceptions. If an appeal process is required by your state and we deny your request, you may appeal by replying to our decision email or contacting us at hello@heritagesummitroofing.com with the word Appeal in your message.
11. Children’s Privacy
Our services are intended for adults, property owners, tenants, businesses, and individuals seeking roofing-related services. Our website and services are not directed to children under the age of thirteen, and we do not knowingly collect personal information from children under thirteen. If you believe a child has provided personal information to us, please contact us at hello@heritagesummitroofing.com so that we can take appropriate steps to delete the information where required by law.
If we learn that we have collected personal information from a child in a manner that requires parental consent or other action under applicable law, we will take steps to comply with those requirements.
12. Changes to This Privacy Policy and Contact Information
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The effective date of this Privacy Policy is 2026-05-22. When we make changes, we may update the effective date and post the revised version on our website or otherwise provide notice as required by law. Your continued interaction with us after an updated Privacy Policy is posted or provided means that you acknowledge the updated Policy.
If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact us at hello@heritagesummitroofing.com or by mail at 1720 Commerce Street, Dallas, TX 75201, US.
Company: Heritage Summit Roofing
Contact email: hello@heritagesummitroofing.com
Mailing address: 1720 Commerce Street, Dallas, TX 75201, US
Effective date: 2026-05-22